How May We Help You?

November 8, 2010  |  Outer Banks Wedding Cake

Good customer service is not something that you can put a price tag on but yet it is priceless.  Here at Great Cakes! We want you to feel as though your experience ordering your cake is fun, easy and professional.  We strive to provide the best customer service to each of our brides because we feel that each bride is as special as the cake that we will craft for her.

We offer tasting appointments that allow our brides and grooms to come and view our bakery first hand and see the behind the scenes action.  During your tasting appointment, you will get to talk about the design of your cake with Marsha as well as taste a few of the flavors that we have to offer.  We can schedule tasting appointments to accommodate the hectic schedules of our couples.  We understand that many of our brides are from out of town and only have a limited amount of time to make to all of the appointments necessary.  If you need a specialized tasting appointment time, just ask and we will see what we can do to make it happen.

We want each of our couples to feel as though the ordering process for their wedding cake is as easy as possible.  To make things go as smoothly and effortlessly as possible, we have a very user friendly website from which you can view our cake galleries, view our menu selections, order a sample, order a topper or a stand, schedule a tasting appointment or make a payment on your cake.  The website also offers information such as a preferred vendors list, additional info about Marsha and about Great Cakes!, a list of our most Frequently Asked Questions (FAQs) and pricing information.  In addition to information that you can find on our website, we are here to answer any questions that you may have along the way.  Typically, we respond to e-mails within 48 hours and phone calls within 24 hours (weekdays).  We know that there are many questions that you may have and are always eager to assist you with any portion of your order.

Once you have placed your order with Great Cakes! the customer service does not end there.  We are always an e-mail or phone call away.  We are very flexible with your order and allow you to make any changes that you wish until a few weeks before the big day.  So, maybe you decided that you would like a 4 tier, square, pink cake with flowers instead of a 2 tier, round cake with blue dots, as long as we are more than 21 days out, no problem!

Also, we work hand in hand with many of the local vendors including the prominent wedding planners who refer many of their brides to us to make sure that everything with your cake order and delivery will go as smoothly as possible.  They have worked with us time and again and know our level of commitment and quality and want to pass along that level of customer service to ensure that their brides are being taken care of by the best.

Lastly, we want each of our brides to feel like they are able to get exactly what they want.  None of our brides should ever have to feel like they need to “fit a mold”.  We offer a wide range of cake flavors (including our specialty Key Lime Bliss), filling flavors and icing flavors.  Each of our staff members are extremely creative and imaginative.  Here at Great Cakes! we love a challenge and can turn just about anything into a cake creation.  If you have an “out of the box” idea, just ask us about it and we will let you know the possibility to create the cake of your imagination.

Remember, this is your wedding day that you are working towards.  We want you to “feel the love” and will do everything we can to make creating and ordering your cake a memorable experience.   Just ask!

-          Love is Sweet


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